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Quality Services Unit

The Quality Service Unit, headed by a Quality Service Officer, is responsible for monitoring progress under the Customer Service Action Plan and Customer Charter, as well as co-ordinating action on further improvements in the delivery of services by the Department of Agriculture, Food and the Marine to its customers.

As a user of our services, you are ideally placed to give us the benefit of your experiences and to assist us in getting an accurate picture of the quality of our services and to identify areas requiring improvement so that the Department continues to meet with your changing needs. If you have any comment, positive or negative, about the services you have received and/or if you have any suggestions on how the service can be improved, the Quality Service Officer would like to hear from you. A Customer Comment Card is available from all Department offices and directly from the Quality Service Unit