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If you are unhappy with the service that you receive, you can avail of the Department's Customer Complaints Procedure by referring the matter to the Quality Service Officer who will have it fully and impartially investigated. Complaints may be made in person, in writing, by telephone and by email.

Copies of the latest Customer Service Action Plan, the Customer Charter and a leaflet explaining the Customer Complaints Procedure are available from the Quality Service Unit at the address below, or by accessing the Department's website   

Further information is available from the Quality Service Unit, Corporate Affairs Division, Department of Agriculture, Food and the Marine, Grattan House, Grattan Business Centre, Dublin Road, Portlaoise, Co. Laois. Tel: 057 8694331, Fax 057 8694467 or e-mail: