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Customer Services

The quality of service provided to all our customers is a priority of the Department of Agriculture, Food and the Marine and we are constantly seeking ways to improve the efficiency and standards of delivery.

The Customer Charter 2009 - 2011 gives commitments to the customer as to the level and standard of service that can be expected in his/her dealings with the Department. The Customer Service Action Plan 2009 - 2011 expands on these commitments, setting out how they are to be delivered and monitored by the Department. Consultation with and feedback from our clients is vital in helping us to improve our service delivery in every possible way.


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