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Complaints

The Department of Agriculture, Food and the Marine is committed to providing a user-friendly, high quality service to all our customers and clients. Information on standards of service aimed for by the Department is outlined in the following documents:

If you are unhappy with the service that you receive, you can avail of the Department's Customer Service Complaints Procedure (pdf 61Kb) . Initially complaints should be made to the Senior Officer in charge of the area to which the complaint relates. If you are not satisfied with the response received, you can refer the matter to the Quality Service Unit who will have it fully and impartially investigated.

Complaints should be made in writing by letter or by email. In cases where this is not possible, complaints may be made by telephone or in person.

The contact details of the Quality Service Unit are as follows:

E-mail Address: qualityserviceunit@agriculture.gov.ie

Postal address:

Quality Service Unit,
Corporate Affairs Division,
Department of Agriculture, Food and the Marine,
Pavilion A, Grattan Business Centre,
Dublin Road,
Portlaoise,
Co. Laois,
R32 K857.

 

Tel: 057 8694331

Data Protection

Any personal data provided to the Department’s Quality Service Unit for the purpose of processing your customer service complaint will be held safely and securely by the Quality Service Unit. When the business need to retain this information has expired it will be examined with a view to destroying the personal data as soon as possible, and in line with Department policy. Further information on Data Protection can be found on our website here