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The Department of Agriculture, Food and the Marine is committed to providing a user-friendly, high quality service to all our customers and clients. Information on standards of service aimed for by the Department is outlined in the following documents:

If you are unhappy with the service that you receive, you can avail of the Department's Customer Service Complaints Procedure . Initially complaints should be made to the Senior Officer in charge of the area to which the complaint relates. If you are not satisfied with the response received, you can refer the matter to the Quality Service Unit who will have it fully and impartially investigated.

Complaints should be made in writing by letter or by email. In cases where this is not possible, complaints may be made by telephone or in person.

The contact details of the Quality Service Unit are as follows:

E-mail Address:

Postal address:

Quality Service Unit,
Corporate Affairs Division,
Department of Agriculture, Food and the Marine,
Pavilion A, Grattan Business Centre,
Dublin Road,
Co. Laois,
R32 K857.


Tel: 057 8694331