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Customer/Farmers' Charter

Among the aims of the Charter of Farmer's Rights is to ensure you can access all the information you need via a courteous and efficient service.


The Farmers Charter Action Plan 2009 - 2011 was agreed following discussions with the farming organisations. The Charter sets out specific delivery targets to our farmer customers and covers the following services:

  • Single Payment Scheme;
  • Disadvantaged Areas Compensatory Allowance Scheme;
  • Suckler Welfare Scheme;
  • Rural Environment Protection Scheme;
  • Early Retirement/Young Farmers Installation Scheme
  • On Farm Investment Schemes;
  • Afforestation Grant and Premium Schemes;
  • Animal Health Schemes.

The Charter continues our commitment to the 12 Quality Customer Service principles set out in our Customer Service Action Plan and Customer Charter. Progress under the Charter will be monitored by a review committee under an independent chairman. The committee will be composed of representatives of farm organisations and Department of Agriculture, Fisheries and Food staff.

Further information regarding the Farmers Charter Action Plan can be obtained from the Quality Service Unit, Corporate Affairs Division, Department of Agriculture, Fisheries and Food, Grattan House, Grattan Business Centre, Dublin Road, Portlaoise, Co. Laois. Tel: 057 8694331 Fax: 057 8694387 or e-mail: Copies of the Farmers Charter Action Plan are available on the Department's website at   

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